We're confident you'll love ConsultClock. But if you're not completely satisfied, we've got you covered with our hassle-free refund policy.
Last updated: September 11, 2025 • Effective: September 11, 2025
Try ConsultClock risk-free. If you're not completely satisfied within 30 days of your purchase, we'll give you a full refund. No questions asked.
At ConsultClock, we stand behind our product with confidence. We believe in providing a fair and transparent refund policy that puts our customers first. Our goal is to ensure you're completely satisfied with your investment in our time tracking solution.
30 days from purchase
100% full refund
24-48 hours
To qualify for our refund policy, the following conditions must be met:
Request must be submitted within 30 days of your initial purchase date
Available for your first paid subscription with ConsultClock
Account must be in good standing with no violations of our Terms of Service
Annual plans are eligible for refund within the first 30 days. We'll refund the full amount, not a prorated portion.
We've made the refund process as simple as possible. Follow these steps:
Email us at support@consultclock.com with the subject line "Refund Request"
Include the following in your email:
We'll confirm receipt of your request within 24 hours and begin processing
Your refund will be processed within 24-48 hours to your original payment method
We process refunds quickly, but the time it takes for funds to appear in your account depends on your payment method:
Refunds typically appear within 5-10 business days
Note: Your bank may take additional time to process
PayPal, Apple Pay, etc. - Usually 3-5 business days
Tip: Check your payment provider for status
While we strive to be flexible, certain situations are not eligible for refunds:
Refund requests made after the 30-day period has expired
Subscriptions that have been renewed after the initial period
Accounts suspended or terminated for violating our Terms of Service
Additional services or features purchased separately
We understand that every situation is unique. If you have special circumstances, please contact us and we'll do our best to help.
No! We provide a 30-day grace period after your refund is processed to export all your data. We'll send you instructions on how to download your information.
Within the 30-day guarantee period, we offer full refunds only. We don't prorate refunds based on usage during this period.
Refunds are processed in the same currency as your original payment. Exchange rate fluctuations are handled by your payment provider.
Yes, you're welcome to sign up again in the future. However, the 30-day money-back guarantee only applies to your first purchase.
Our support team is here to help you through the refund process. We aim to make it as smooth and hassle-free as possible.
Response Time
Usually within 24 hours